Terms of Service for Harmonia for Business

Last updated: September 29, 2026

These Terms of Service (the "Terms") are an agreement between Adekom PromMash LLP, BIN 141140004501, registered at 1/66 Promyshlennaya St., Ust-Kamenogorsk 070004, East Kazakhstan Region, Republic of Kazakhstan (the "Operator", "we", "us"), and the business that uses the Harmonia for Business service (the "Customer", "you").

The Service is for businesses only. Customers are companies and sole proprietors that use the Service for their commercial venues. The Service is not offered to consumers for personal or household use. By accepting these Terms you confirm that you act in a business capacity and that the person accepting them is authorized to bind your business.

These Terms are accepted when the Customer does any of the following:

From that moment these Terms form a binding contract between the parties (the "Agreement"). If you do not agree with any part of these Terms, do not use the Service.

1. Definitions

1.1. Servicemeans the Harmonia for Business platform, which lets the Customer: (a) play music from the Catalog in its Locations; (b) upload, schedule and play its own audio ads and announcements; (c) manage playback schedules by Location and Zone; and (d) receive Broadcast Reports. The Service is accessed through the customer console at https://app.harmonia-b2b.ru and the Operator's player apps.

1.2. Site means https://harmonia-b2b.com and the customer console.

1.3. Catalog means the tracks and playlists made available to the Customer through the Service. The Catalog is an original music catalog produced for business use.

1.4. Location means a single commercial venue of the Customer (for example a store, cafe, restaurant, hotel, spa, gym, clinic or office) at a specific street address declared by the Customer in the console.

1.5. Zonemeans a separate area inside a Location (a hall, terrace or floor) with its own player, schedule and playlist. A Zone is at the Location's address and is covered by that Location's License Certificate.

1.6. Subscriptionmeans the Customer's paid right to use the Service for a Billing Period for the declared Locations and Zones.

1.7. Billing Period means one calendar month (monthly billing) or one year (annual billing), starting on the date the Subscription is activated.

1.8. Customer Audio means any audio files (ads, voice announcements and similar) that the Customer uploads to the Service to be played in its Locations.

1.9. License Certificate means a PDF document issued for each paid Location for the current Billing Period. It confirms that the Customer has been granted the right to publicly perform the Catalog in that Location through the Service and can be shown during an inspection. It covers the Catalog only and does not cover Customer Audio or any other content.

1.10. Broadcast Report means a report in the console showing what was played, when, and in which Location.

2. Application and account

2.1. There is no self-serve sign-up. To get access, the Customer submits an application on the Site with accurate information about its business and venues.

2.2. The Operator reviews each application and may approve or decline it at its discretion, without having to give a reason. Submitting an application does not create any obligation for either party.

2.3. After approval, the Operator sends log-in details and an invoice or payment link to the email address given in the application. Access to the Service for the paid Locations and Zones starts after payment is received.

2.4. The Customer keeps its account information accurate and up to date, including company details, contact details, Location addresses and Zones.

2.5. The Customer is responsible for keeping its log-in details confidential and for all actions taken under its account. The Customer must tell us right away at support@harmonia-b2b.com about any known or suspected unauthorized access.

3. The Service

3.1. During each paid Billing Period, the Operator provides:

3.2. Territory. The Service is available worldwide, except in countries and territories where providing it is prohibited by law or by applicable sanctions, and except to persons subject to such sanctions. The Customer is responsible for making sure that playing background music in its venues is allowed in its jurisdiction and for obtaining any local permits that apply to its business.

3.3. The Operator may change and improve the Service, including its features and the content of the Catalog, as long as the changes do not materially reduce the Service the Customer has paid for.

4. Music license and rights

4.1. License. For each paid Location, the Operator grants the Customer a non-exclusive, non-transferable, revocable right to publicly perform tracks from the Catalog, that is, to play them as background music in that declared Location, only through the Service and only during the paid Subscription period.

4.2. PRO status.Tracks in the Catalog are not registered with performing rights organizations (PROs) such as ASCAP, BMI, SOCAN, PRS for Music, APRA AMCOS, GEMA, JASRAC or LMKN, so playing music from the Catalog through the Service does not create PRO fees for that music. This statement covers the Catalog only. It does not cover any other music or sound the Customer plays, including music contained in Customer Audio. Rules on public music use differ by country, and the Operator does not give legal advice about the Customer's local obligations.

4.3. License Certificate.The Customer can download a License Certificate for each paid Location in the console. It shows the Customer's name, the Location address and the validity period. A License Certificate is automatically revoked when the Agreement ends, when the next Billing Period is not paid, or when the Location is removed.

4.4. What is not allowed. Any use of the Catalog other than playing it in the declared Locations through the Service is prohibited. In particular, the Customer must not:

4.5. End of rights. When the Subscription ends for any reason, all rights to use the Catalog end automatically and all License Certificates are revoked.

4.6. If you receive a claim. If the Customer receives a claim from a rights organization or any other party about Catalog tracks used in accordance with these Terms, the Customer should notify the Operator at legal@harmonia-b2b.com and include a copy of the claim. The Operator will then provide:

The Operator does not undertake to pay or reimburse the Customer's losses, fines, settlements or legal costs in connection with any such claim.

4.7. No protection for improper use. Section 4.6 does not apply, and the Operator provides no protection and no compensation of any kind, for: use of music that is not part of the Catalog; use of the Catalog outside the Service; use outside the declared Locations; any use prohibited by section 4.4; or any use after the Subscription has ended or while access is suspended. The Customer bears full responsibility for such use, including all claims, fines and costs that result from it.

5. Customer Audio

5.1. The Customer may upload Customer Audio to be played in its Locations. By uploading it, the Customer confirms that:

5.2. The Customer alone is responsible for the content of Customer Audio and for how and where it is played, including any fees owed to third-party rights holders for material contained in it. The Catalog's PRO status (section 4.2) does not extend to Customer Audio.

5.3. The Operator may, but is not required to, remove or block any Customer Audio if it has reason to believe the material breaks the law, infringes third-party rights or breaches these Terms. The Operator will tell the Customer by email if it does so.

5.4. The Customer will compensate the Operator for any losses (including legal costs and awarded damages) arising from claims by third parties or authorities about Customer Audio.

5.5. Customer Audio is stored for as long as the Subscription is active. The Operator may delete it 30 days after the Agreement ends. The Customer is responsible for keeping its own copies.

6. Prices and payment

6.1. The price of the Subscription depends on the number of Locations and Zones. Current prices, in US dollars, are:

6.2. Fees are billed in advance for each Billing Period, monthly or annually. The Operator issues an invoice or a payment link. Card payments through a payment provider may be added later; if they are, any automatic renewal will require the Customer's separate consent and can be switched off at any time.

6.3. The Subscription is activated when payment is received. The Customer is notified by email. Before each new Billing Period the Operator sends a new invoice, and access continues after it is paid.

6.4. Unless an invoice states otherwise, prices do not include VAT, sales tax or other taxes that may apply in the Customer's country. The Customer is responsible for such taxes and for bank and transfer fees on its side.

6.5. The Customer can add or remove Locations and Zones by contacting the Operator or in the console. Additions are invoiced when made and become active after payment. Reductions take effect from the next Billing Period; the current paid period is not recalculated or refunded.

6.6. The Operator may change prices by giving at least 30 days notice by email. New prices apply from the Customer's next Billing Period after the notice period. If the Customer does not agree, it may end the Subscription before the new prices apply.

6.7. Refunds.Fees for Billing Periods in which the Service was used are not refundable, except where refunds are required by applicable law. A Billing Period counts as used if at least one track was played in any of the Customer's Locations. The Customer may request a refund for a Billing Period in which the Service was not used at all, or in which the Service was not provided because of the Operator's fault, by writing to support@harmonia-b2b.com. Approved refunds are made within 10 business days using the original payment method where possible.

7. Service delivery and availability

7.1. The Service is provided online. Music plays through the player app or a web browser on the Customer's own equipment. The Customer is responsible for: (a) playback devices and sound systems in its Locations; (b) an internet connection fast enough for uninterrupted playback; and (c) the cost of internet and other third-party services.

7.2. The Operator aims to keep the Service available at least 99% of the time in each calendar month. The following are not counted as downtime:

7.3. If availability falls below 99% in a month for reasons within the Operator's control, the Customer may request, in writing, a proportional extension of its Subscription. This is the Customer's sole remedy for unavailability.

7.4. The Operator replies to support requests within 1 business day.

8. Customer obligations

8.1. The Customer must:

8.2. The Customer will compensate the Operator for losses (including legal costs, fines and awarded damages) arising from: (a) a breach of section 4 or section 5; (b) incorrect declaration of Locations or Zones; or (c) claims by third parties or authorities caused by the Customer's actions.

8.3. The Operator may use subcontractors (such as hosting, email and payment providers) to provide the Service and remains responsible for them under this Agreement.

9. Term, suspension and termination

9.1. The Agreement runs for as long as the Customer has a paid Subscription.

9.2. The Customer may end the Agreement at any time by writing to support@harmonia-b2b.com. The Subscription then ends at the end of the current paid Billing Period, unless the parties agree otherwise.

9.3. The Operator may suspend access to the Service and revoke License Certificates if: (a) an invoice is not paid within 5 days after its due date; or (b) the Customer breaches these Terms, including section 4, section 5 or the Acceptable Use Policy. Access is restored once the reason for suspension is resolved.

9.4. The Operator may terminate the Agreement by notice if: (a) the Customer materially breaches these Terms and does not fix the breach within 10 days after notice, or immediately for a breach of section 4.4 that cannot be fixed; (b) payment is overdue by more than 30 days; (c) the Service is used for unlawful purposes; or (d) providing the Service to the Customer becomes prohibited by law or sanctions, or a competent authority requires it to stop.

9.5. When the Agreement ends, the Customer's rights under section 4 end immediately. Sections that by their nature should survive (including 4.4, 4.7, 5.2, 5.4, 8.2, 11, 12 and 16) remain in force.

10. Customer data

10.1. During the Subscription, the Customer may request a copy of its own data held in the Service (Locations, schedules, Customer Audio and play history).

11. Confidentiality and personal data

11.1. Each party keeps confidential any non-public information it receives from the other party in connection with the Agreement and does not disclose it without consent, except where disclosure is required by law.

11.2. The Operator processes personal data as described in the Privacy Policy.

11.3. If the Customer gives the Operator personal data of other people (for example, employees who use the console), the Customer confirms that it has a lawful basis to do so.

12. Limitation of liability

12.1. The Service is provided on an "as is" and "as available" basis. Except as expressly stated in these Terms, the Operator gives no warranties, express or implied, to the extent permitted by law.

12.2. The Operator is not liable for any indirect or consequential damages, including lost profits, lost revenue, lost business or loss of data.

12.3. The Operator's total liability under or in connection with the Agreement is limited to the fees actually paid by the Customer in the 12 months before the event giving rise to the claim.

12.4. The Operator is not liable for:

12.5. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Force majeure

13.1. Neither party is liable for failure to perform its obligations caused by events beyond its reasonable control, such as natural disasters, war, government actions, sanctions, major internet or power outages. The affected party must notify the other party within 10 business days.

13.2. If a force majeure event lasts more than 30 days, either party may terminate the Agreement by notice without penalty.

14. Anti-corruption and sanctions

14.1. Neither party, nor its affiliates, employees or intermediaries, will offer, pay or accept any bribe or improper payment in connection with the Agreement, or take part in money laundering.

14.2. The Customer confirms that it is not subject to sanctions that would prohibit the Operator from providing the Service to it.

14.3. If one party breaches this section, the other party may terminate the Agreement by written notice.

15. Notices

15.1. Notices under the Agreement are sent by email. The Operator's addresses are legal@harmonia-b2b.com for legal notices and claims, and support@harmonia-b2b.com for service matters. The Customer's address is the email given in its application or updated in the console.

15.2. An email is considered received on the day it is sent, unless the sender receives a delivery failure notice.

15.3. The parties accept documents and messages exchanged by email as having the same legal force as signed paper documents.

16. Governing law and disputes

16.1. The Agreement is governed by the laws of the Republic of Kazakhstan.

16.2. The parties will first try to resolve any dispute through negotiation. A party with a claim sends it in writing; the other party has 30 days to respond.

16.3. If the dispute is not resolved through negotiation, it will be decided by the competent courts of the Republic of Kazakhstan at the Operator's location.

17. Changes to these Terms

17.1. The Operator may update these Terms. The new version takes effect when it is published at https://harmonia-b2b.com/terms, unless it states a later date.

17.2. For material changes that adversely affect the Customer, the Operator gives at least 30 days notice by email. If the Customer does not agree, it may end the Agreement before the changes take effect, without penalty.

17.3. By continuing to use the Service after changes take effect, the Customer accepts the updated Terms.

18. Final provisions

18.1. If any provision of these Terms is found invalid, the rest of the Terms remain in force.

18.2. These Terms are written in English. If they are translated, the English version prevails.

18.3. The following documents also apply and form part of the Agreement: Music Rights & IP Policy, Acceptable Use Policy, Privacy Policy and Cookie Policy. If they conflict with these Terms, these Terms prevail.

19. Operator details

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