Check in this order
- Is the subscription paid? If a payment is overdue, music is paused on all players. Look at Billing: playback resumes on its own once payment is received.
- Is it working hours? Open the location and look at the schedule. If the venue is “closed” by its hours, the player stays silent on purpose until opening time.
- Is a playlist assigned? A playlist must be set for the current day and hour. An empty slot means silence.
- Is there a connection? Check the internet on the device. Without a network the app finishes what it has downloaded but cannot fetch new tracks.
- Is the player paused? Open the app on the device and press play.
If everything is set up and there is still no sound, restart the app on the device. The link to the location stays in place.